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Covid Update

Covid Procedures

This page will be updated with any changes to our operating procedures made in line with the prevailing Covid19 safety guidance in force. There are also links to Covid-specific information.


In recognition of fact that many of our carers care for people who are extremely medically vulnerable, we continue to operate a policy of caution. We are keen to safeguard the health of our staff, volunteers, carers and those they care for. In order to do so, we continue to maintain social distancing, though this is no longer mandatory nationally, and ask all participants we work with in-person to observe good hand and cough hygiene and wear a face-covering while moving around indoors. We have resumed face to face work, with 1:1 support, home visits, groups, activities, day trips and residentials now possible with safety guidance in place. Staff are on site at our centre on Albany Street and face to face support can be offered there on an strictly appointment-only basis.

We are not yet offering a drop-in service at the centre. We have bookable manual therapy sessions with Rie Emmers available on Wednesdays, and can arrange face to face counselling on Fridays for those who do not feel comfortable with a telephone appointment. When you visit the centre, attend an in-person activity, or we make a visit to your home, we will ask you to complete a Covid Declaration, advising that neither you nor anyone you have been in contact has reason to suspect they may have contracted Covid. We also ask anyone we have arranged to work with face to face to advise us in advance of any meeting, and not to attend, if they suspect they, or anyone they have been in contact with, may have symptoms of Covid. Virtual support through phone calls and on Zoom  are still available and we continue to run some of our peer support groups via zoom too. Through these measures we hope to deliver the support you need in a way that feels safe and appropriate for you.